Information security

FINCA is here to help you manage your financial resources safely and effectively, ensuring a lifetime of financial well-being.

  • How to keep your money safe?

    We recommend following simple security rules while you are using your card during any financial transactions or while making purchases in stores.

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  • Payment for Goods and Services

    Safety is what matters a lot when you pay by card. We share some tips with you to advise on what you should pay attention to when you use your card in stores.

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  • Shopping at Online stores

    Here are 5 top tips to consider to protect your money and data while you are online. Take care of your passwords, identities and money.

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  • Safe withdrawal of money from ATM

    Using an ATM is a safe and easy process if you apply the key important safety measures. Banks use variety of security protocols such as video monitoring to improve the ATM safety. Find some tips to help make sure your ATM transaction is as safe as possible.

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  • Tips for recognizing telephone scammers

    Phone scamming has become a serious issue in today’s digital world. But how to know and check if a phone number belongs to a scammer? These tips will help you recognize telephone scammers.

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How to secure your mobile and internet banking

  • Do not share your login, password or OTP with anyone, even Bank employees.

  • Use complex passwords with letters, numbers and special characters.

  • Do not write down logins and passwords on public places or devices that other people can access.

  • Beware of suspicious links in emails and social networks.

  • If you lose your device or suspect unauthorized access, immediately contact the Bank to block access through the Contact Center by phone +996-312-440-440 / 4400 (toll-free call).

Tips for recognizing telephone scams

  • Beware of unexpected calls, SMS, and messages from strangers, especially those about transferring money or providing personal information.

  • Never share logins, passwords or SMS codes over the phone.

  • Check phone numbers before calling back to confirm card or account blocking information.

Top phrases of telephone scams

  • Unauthorized Attempt Warning: “An unauthorized attempt to debit funds from your account has been detected from your Mobile Banking” – scammers use this to engage you in a conversation and, under the pretext of “securing your savings,” learn confidential information about your bank card.

  • Account Amount Inquiry: “Give me an approximate amount in your account” – scammers want to know the range of amounts in your account to determine possible theft.

  • SMS Code Request: “Dictate the code from SMS” – scammers ask you to provide a code from SMS to confirm a transaction or log into the application.

  • Secure App Installation: “Install a secure app” – scammers may offer to install a fake app to access your phone or bank account.

If you detect such signs, it is recommended to immediately end the conversation and contact the Bank’s Contact Center to confirm the information.