Tips for recognizing telephone scammers

How to know and check if a phone number belongs to a scammer? These tips will help you recognize telephone scammers.

Pay attention to the following tips to avoid scammers:
  • 1

    Unexpected Contact: An unexpected call, SMS, or message in messenger or social networks from a stranger, no matter who they claim to be (a bank employee, police officer, store, or acquaintance), is already a reason to be wary.

  • 2

    Money Transfers: If the conversation involves the transfer of money and the person asks you to urgently make a transaction to a "safe" account, pay a tax, reservation, fine, deposit, advance payment, or offers very profitable prizes, any payments, unique conditions on loans/deposits, or investment products promising huge returns. Conversely, attempts to intimidate you by the possible loss of money are also a red flag.

  • 3

    Bank Card Information: Be cautious if the person tries to find out your bank card data, such as the number, the three-digit code on its back, PIN code, or any codes sent via SMS, as well as any personal data.

  • 4

    Moral Pressure: Be alert to any moral pressure, especially if there's a demand for an immediate decision to transfer money or provide card data.

  • 5

    Errors in Communication: Pay attention to spelling or syntactic errors, as these should be the first "alarm bell."

  • 6

    Verification of Contact Numbers: Always check the phone numbers you are asked to call back to find out more information about your "blocked card/account." These numbers can be verified on bank websites and social media pages.

Top Phrases that telephone scammers usually use to cheat you:
  • 1

    Questionable Operation: "In another city, there was a questionable operation on your card or an attempt of unauthorized debit from your account."

  • 2

    Account Amount: "Provide an approximate amount in your account."

  • 3

    SMS Code: "Tell the code from SMS."

  • 4

    Secure App: "Install a secure app."

Important Safety Notice
If you see these signs in your telephone conversation, immediately STOP the conversation and by no means DO NOT perform the actions that the intruders ask you to do. Instead, call the Contact Center of the Bank and report it.
Be Informed:
● The Bank possesses all necessary information and never, under any circumstances, makes phone calls, sends emails, or SMS with a request to transfer payment card details, PIN code to payment card, or authorization data.
● The Bank does not distribute programs and their updates by email.
In Case of Data Compromise:
● If you detect unauthorized transactions or experience loss/theft of your payment card, contact the Bank's Support Service immediately.
● Call the Contact Center
Stay vigilant and protect your personal and financial information at all times.