One of key principles of the company FINCA is service and operation quality rendered to the customers. Therefore, FINCA always designs and tests various mechanisms, which allow for brining standards of service quality at new level. We can say with confidence that the company is innovator in area of service provision to the clients taking into account their needs.

Client support division established in March this year is another confirmation of client orientation of the company. Based on this division, completely new project – call-center – was developed in the company.

Main function of the call-center is to serve phone calls, which anticipates provision of information regarding company services, working schedule, office address and other questions.

Specialized software was installed in order to implement the сall-center project, which allows for registering and recording every call received. Thus, the company has chance to monitor quality of service by phone, quickly process received information, increase number of received calls and reduce number of missed calls.

Call-center will serve calls on number 440-440, and short number 4400 for subscribers of the mobile operator MegaCom. Calls on short number will be absolutely free for all clients. The company plans also to use short number 4400 for Beeline subscribers.

Thus, launching the call-center, FINCA staff can update the clients regarding new short number, which allows them extending geography of received calls from all regions of the country.